Case Study : Sysmex Improves Efficiency Using Augmented Reality

Client

Sysmex Corporation
A global leader in in-vitro diagnostic equipment and healthcare laboratory automation.

Objective

To enhance technician productivity and customer service quality in diagnostics by:

• Eliminating inefficiencies caused by paper-based manuals
  • Reducing mean time to repair and improving first-time fix rates
  • Increasing equipment uptime in high-demand and digital transformation in laboratory operations
  • Optimizing training and smart maintenance solutions for healthcare equipment and workflows with digital assistance

What We Did

Sysmex deployed augmented reality (AR) technology using the Vuforia Studio platform to redesign and enhance field service operations with AR:

• Converted existing CAD data into interactive 3D maintenance instructions
• Delivered real-time, context-aware AR guidance for troubleshooting
• Enabled faster deployment and setup of diagnostic devices
• Replaced static manuals with a dynamic, always-updated digital solution

This strengthened Sysmex’s service innovation model, a critical component of their business revenue.

How We Did It

AR-Enabled Service Guidance
• Technicians accessed step-by-step overlays on live equipment images
• Accelerated learning curves and minimized operational errors

No-Code Development Approach
• Repurposed existing CAD assets without programming complexity
• Rapid creation and updating of AR-driven workflow optimization in diagnostics

Integration with Healthcare Site Operations
• Supported customers in labs across the Western Hemisphere
• Ensured improved service continuity despite resource constraints

Outcome

Sysmex achieved significant operational excellence through augmented reality:

 Reduced repair turnaround time
 Improved first-time fix success rates
 Higher equipment uptime and innovation in medical equipment maintenance
 Better utilization of technical staff and resources
 Stronger customer satisfaction and service credibility

AR solutions for healthcare service efficiency also strengthened training programs. This reduced dependency on senior experts with real-time AR guidance for technical support.

Client Actions

Building on initial success, Sysmex:

• Expanded AR in healthcare across more diagnostic platforms and service regions
• Standardized immersive training solutions for medical technicians using interactive 3D learning experiences
• Continued to digitize service documentation to ensure up-to-date field support
• Positioned AR as a core capability in future customer value offerings and improved healthcare operations with AR technology

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